ECHO can be provided with a framework microsite to enable end users to interact with the system directly encouraging channel shift from use of call centres. This enables users to interact with the system at lower cost at a time convenient to them such as weekends and evenings.
Microsites can be used to monitor the status of their services, to report exceptions and request and where appropriate, pay for additional services.
Working directly with the ECHO framework microsites provide a filtered and managed view displaying only end user appropriate data in an understandable form. Additional languages can also be supported.