Selected Interventions helps large enterprises and local governments design, build and operate better services for their customers and users through the implementation of the unique ECHO™ Service Management Framework software. Operating across the globe from our UK base, we work closely with our clients to deliver powerful, highly customised yet cost effective service management solutions to transform their productivity, efficacy and efficiency.

A Revolutionary Approach

In the modern world of outsourced service provision, change is a permanent state and your business needs a management solution that can keep up with rapid business and technological change. Even where you have the ability to control every element of your service methodology, the power to continuously improve, optimise and fine tune your processes and delivery is now a must have. Yet traditional approaches - custom development, off-the-shelf software, integrated hybrids - introduce significant risk in the form of uncontrolled costs, long lead times, poor business fit, lack of focus and loss of USP.

We see the world differently. The product of decades of experience, we have devised a unique software framework that meets these challenges for the modern service provider; that delivers highly customised processes, facilitates the mobilisation of diverse workforces, simplifies data capture in the field, offers a consistent management view, communicates with stakeholders and provides access to the very latest technology to support innovation in service design all the while reducing total operating costs.

And our model is supported by a suite of professional services to fulfil as much or as little of the transformation as you see fit – from analysis to training, hosting to go-live support and every step in between we have highly qualified and experienced industry experts on hand to assure the desired outcome. And all with fixed cost and delivery.

Your business is different - keep it that way

Our unique approach enables our customers to retain their own identity and methodologies – key differentiators in their own markets - whilst short cutting the traditional risk associated with customised solutions. Indeed, this commitment to our clients individuality means that millions of end users unknowingly interact with ECHO™ managed solutions every single day because, under the covers, some of the world's most successful, innovative and effective enterprises use Selected Interventions and the ECHO™ framework to power class leading services to their clients.

Click here to see how we have transformed service delivery for some of our clients or contact us to experience first hand how we can help you transform yours.